OCM & Digital Adoption Consultant (m/f/d)

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

For our SAP transformation projects, we are looking for an engaged and motivated OCM & Digital Adoption Consultant (m/f/d). In this role, you will support SAP S/4HANA transformation programs with a focus on organizational change management, training, communication, and digital adoption.

Your responsibilities

• Execute change management activities across the SAP Activate phases
• Support change impact analyses, stakeholder analyses, and engagement tracking
• Build and configure in-app guidance using WalkMe, such as walkthroughs, smart tips, onboarding flows, and task lists
• Support workflow mapping and the optimization of digital user guidance in SAP
• Analyze and resolve issues in digital adoption tools
• Maintain adoption dashboards and evaluate relevant usage and adoption metrics
• Create communication materials such as emails, FAQs, intranet posts, newsletters, and video scripts
• Support the coordination of change agent networks
• Develop training content such as e-learning modules, simulations, quick reference guides, job aids, and video content
• Support Train-the-Trainer sessions as well as training logistics and participant tracking
• Maintain training materials and ensure they are aligned with the latest SAP configuration
• Support hypercare phases, lessons learned, and post-go-live retrospectives

Your profile

• Several years of professional experience, ideally 4–6 years, in transformation delivery with a focus on OCM and/or digital adoption
• Good knowledge of ADKAR, change impact analysis, and OCM in an SAP environment
• Experience with digital adoption platforms, ideally WalkMe
• Experience in creating training and communication content
• Strong working knowledge of dashboards, Excel, and reporting
• Basic understanding of SAP S/4HANA, navigation, and core modules
• Interest in AI-supported tools for content creation, analytics, and adoption
• Structured, independent, and solution-oriented way of working
• Team-oriented mindset and very good German and English language skills
  
  

Nice to have

• Experience with Synthesia or comparable tools
• Experience in international project environments
• Practical experience working with hypercare or adoption data after go-live

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!