Service Management Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Position Overview:
We are seeking an experienced SAP Consultant specializing in the Service Management module to join our growing team. This role will focus on implementing, configuring, and supporting SAP’s Service Management functionalities to help clients optimize their service operations. The ideal candidate will have a deep understanding of service processes across various industries and strong integration knowledge with modules like SD, PM, and MM.

Key Responsibilities:

• Implement and configure the SAP Service Management module to support service request and service order processes.
• Collaborate with business stakeholders to gather and analyze requirements for customer service and after-sales processes.
• Manage service orders, contract management, warranty tracking, and periodic billing scenarios.
• Optimize resource planning and scheduling for service technicians and support field service operations.
• Enable efficient tracking of labor, material consumption, and service costs.
• Integrate SAP Service Management with related modules such as Sales and Distribution (SD), Plant Maintenance (PM), and Materials Management (MM).
• Design and deliver customer interaction tools and ensure seamless service communication workflows.
• Develop and deliver reports and dashboards on service performance, costs, and KPIs.
• Provide post-implementation support, troubleshooting, and enhancement recommendations.
• Contribute to mobile and field service enablement strategies using SAP's mobile capabilities.

Qualifications:

• 5+ years of hands-on SAP consulting experience, including at least 2 years with the Service Management (CS/SM) module.
• Strong understanding of service operations, including customer support, maintenance, and field service.
• Experience with service contract management, resource scheduling, and integration with SD, PM, and MM modules.
• Ability to translate business requirements into functional specifications and SAP configurations.
• Excellent communication and client-facing skills.
• Knowledge of SAP CRM integration or SAP S/4HANA Service is an asset.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.