Junior SAP Analyst, Public Cloud

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Position Overview:
We are seeking a highly organized and tech-savvy Analyst to lead and manage the start-up and enablement processes for Public Cloud projects. This role is designed to address key challenges in project initiation, streamline resource allocation, and ensure smooth onboarding for clients and project teams. The Analyst will serve as a central point of coordination, bridging the gap between clients, SAP, and the internal project team.

Responsibilities:

Coordination & Leadership

• Oversee and manage all start-up activities for Public Cloud projects.
• Act as the primary point of contact for initial enablement processes, ensuring all tasks are tracked and delivered on time.
• Coordinate between clients, Lead Architects, Project Managers, Basis, and Security teams to reduce resource bottlenecks and routine task burdens.
• Ensure all enablement processes adhere to a standardized checklist of tasks, both client-facing and internal.

Client Enablement

• Train clients and project teams on SAP tools and processes, including SAP CALM (Cloud ALM).
• Prepare, coordinate, and track client self-enablement initiatives.
• Provide guidance to customers post-SOW (Statement of Work) signature, clarifying processes and reducing confusion.

Technical Enablement

• Ensure access to essential SAP systems and tools, including:
  • SAP for Me
  • SAP Learning Hub
  • SAP Activate Community
  • SAP Central Business Configuration
  • SAP S/4HANA Cloud
  • SAP Business Technology Platform (BTP)
  • SAP Analytics Cloud
• Set up and track initial system access, including provisioning emails and tenant configurations.
• Activate and set up tools such as SAP Build Entitlements, SAP Start, and SAP Mobile Start.

Self-Enablement Support

• Guide and train customer teams on self-enablement tasks, including:
  • Transport Management
  • Two-Tier ERP with SAP S/4HANA Cloud
  • Test Management and Embedded Analytics
  • Extensibility and SAP BTP Applications
• Provide resources and tutorials to ensure customer success in onboarding and self-training.

Qualifications:

Experience

• Experience in project management, preferably in SAP or cloud-based solutions is a plus.
• Experience working with SAP tools and platforms such as SAP S/4HANA and SAP BTP is beneficial.
• Familiarity with enablement processes and client onboarding in a public cloud environment.

Skills

• Project management skills with the ability to manage multiple priorities.
• Excellent coordination and communication skills, both written and verbal.
• Client-facing skills with the ability to present, train, and build relationships with diverse stakeholders.
• Tech-savvy with the ability to quickly learn and adopt new tools and processes.

Preferred Skills

• Previous experience with SAP CALM, SAP Activate, or SAP Analytics Cloud.
• Understanding of SAP provisioning processes, tenant configurations, and integrations.
• Familiarity with organizational change management and customer training strategies.

Key Deliverables

• Successful coordination and execution of all start-up tasks for Public Cloud projects.
• Reduction in non-billable hours and resource bottlenecks during project initiation.
• Enhanced client satisfaction through clear communication, training, and enablement support.
• A consistent, standardized enablement checklist to ensure smooth project onboarding.

This role is a unique opportunity to directly impact the efficiency and success of Public Cloud projects while working closely with cutting-edge SAP technologies. As an Analyst, you will play a pivotal role in optimizing processes, improving client experiences, and enabling project teams to focus on delivering value from day one.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.