Director, Client Delivery, Global SAP Optimization Service

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Your Role:

• Develop and execute regional service delivery strategies aligned with company objectives.
• Ensure efficient delivery of SAP services, meeting SLAs and client expectations.
• Manage resources and services to maintain high-quality service standards.
• Cultivate strong client relationships, addressing concerns and ensuring satisfaction.
• Monitor financial performance, budget adherence, and profitability of service delivery.
• Identify opportunities for service expansion and drive continuous improvement initiatives.
• Lead and mentor a high-performing service delivery team, fostering a culture of excellence.
• Ensure compliance with internal policies, industry regulations, and governance standards.

Your Responsibilities:

Strategic Planning and Leadership:

• Develop and implement regional service delivery strategies aligned with corporate objectives.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Lead and inspire a team of service delivery managers and consultants, fostering a culture of excellence and innovation.

Operational Management:

• Oversee the day-to-day operations of the regional SAP service delivery team.
• Ensure that services are delivered in accordance with SLAs and client expectations.
• Manage resource allocation and project prioritization to optimize service delivery.

Customer Relationship Management:

• Build and maintain strong relationships with key clients in the region.
• Serve as the primary point of contact for escalations and critical client issues.
• Ensure high levels of client satisfaction and loyalty through proactive engagement and support.

Financial Oversight:

• Monitor and manage the financial performance of the regional service delivery function.
• Ensure that projects are delivered within budget and profitability targets are met.
• Identify and mitigate financial risks associated with service delivery.

Innovation and Growth:

• Identify opportunities for expanding service offerings and improving service delivery processes.
• Collaborate with sales and pre-sales teams to support business development initiatives.
• Stay informed about industry trends and advancements in SAP technologies to drive innovation.

Team Development and Leadership:

• Recruit, mentor, and develop a high-performing service delivery team.
• Foster a collaborative and supportive team environment.
• Provide regular performance feedback and career development opportunities.

Governance and Compliance:

• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Participate in governance meetings to review service performance and strategic initiatives.
• Prepare and present regular reports on service delivery performance to senior leadership.

You Have

• Bachelor’s degree in a relevant field; Master’s degree preferred.
• At least 10 years of experience in SAP service delivery, with a minimum of 5 years in a leadership role.
• Deep understanding of SAP solutions and their application in various business processes.
• Proven track record of managing large-scale SAP projects and service delivery operations.
• Strong financial acumen and experience managing budgets and profitability.
• Excellent client management and communication skills.
• Ability to lead and motivate a diverse team in a fast-paced environment.
• Willingness to travel as needed to meet with clients and support regional operations.
• Comfortable interacting with senior management and executive team members.
• Ability to produce well-structured documentation.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.