Position Customer Support Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title: On-Site Support Technician

Role Overview

The On-Site Support Technician provides hands-on technical support to end users at client or company locations. This role is responsible for troubleshooting hardware, software, and network issues, ensuring minimal downtime and a smooth user experience.

Key Responsibilities

• Provide on-site technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot and resolve hardware, software, and basic network issues
• Install, configure, and maintain operating systems and applications
• Support users with tools such as Microsoft Office and collaboration platforms like Microsoft Teams
• Manage user accounts and permissions (e.g., via Active Directory)
• Perform system upgrades, patches, and preventive maintenance
• Handle ticketing systems and document incidents and resolutions
• Coordinate with remote IT teams or vendors when escalation is required
• Set up and support meeting rooms, AV equipment, and conferencing tools
• Ensure compliance with IT policies and security standards

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in IT support or help desk roles
• Strong knowledge of Windows OS and basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with hardware troubleshooting and device configuration
• Familiarity with ticketing tools (e.g., ServiceNow or similar)
• Excellent problem-solving and customer service skills
• Strong communication and ability to work independently on-site

Preferred (Nice to Have)

• Experience with Office 365 / Microsoft 365 environment
• Basic knowledge of network infrastructure (routers, switches, Wi-Fi)
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
• Experience supporting hybrid or remote work environments

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!