Customer Support Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Customer Support Specialist

Job Summary We are seeking a Customer Support Specialist who is passionate about helping customers and delivering exceptional service. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing systems
• Resolve customer complaints and provide timely follow-up
• Troubleshoot product or service issues and escalate when necessary
• Maintain accurate records of customer interactions and resolutions
• Provide product, service, and policy information to customers
• Collaborate with internal teams to improve customer satisfaction
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores
• Identify recurring customer issues and suggest process improvements

Required Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• 1–3 years of customer service or support experience
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage time effectively
• Proficiency with CRM systems and customer support tools
• Strong attention to detail and organizational skills

Preferred Qualifications

• Experience in a call center or SaaS environment
• Familiarity with tools such as Zendesk, Salesforce, Freshdesk, or HubSpot
• Multilingual skills are a plus

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!