Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Description: Customer Support Specialist

Position Summary
The Customer Support Specialist will be responsible for delivering high-quality assistance to clients by resolving inquiries, providing product/service information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to build long-term relationships and support business growth.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or ticketing systems.

• Troubleshoot product/service issues and provide accurate solutions.

• Escalate complex cases to higher-level support teams when necessary.

• Document customer interactions and maintain accurate records in CRM systems.

• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.

• Collaborate with cross-functional teams (Sales, Technical Support, Product, Operations) to improve customer experience.

• Identify recurring issues and provide feedback to improve products, services, and processes.

• Meet or exceed established KPIs (response time, resolution rate, customer satisfaction score).

Qualifications

• Bachelor’s degree in Business Administration, Communications, IT, or related field (preferred).

• 1–3 years of experience in customer support, service desk, or client-facing roles.

• Strong verbal and written communication skills.

• Problem-solving and conflict resolution abilities.

• Proficiency with CRM/ticketing tools (e.g., Zendesk, Salesforce, Freshdesk).

• Ability to multitask, prioritize, and manage time effectively.

• Fluency in English; additional languages are a plus.

Core Competencies

• Customer-centric approach with empathy and patience.

• Team-oriented mindset with strong collaboration skills.

• Attention to detail and organizational abilities.

• Adaptability in a fast-paced and dynamic environment.

What We Offer

• Competitive salary and benefits package.

• Ongoing training and professional development opportunities.

• Dynamic, inclusive, and supportive work environment.

• Opportunity to grow within a global organization.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!