Customer Success Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

We are looking for a highly motivated Customer Success Manager (CSM) with strong experience in Oracle solutions to drive customer satisfaction, adoption, and long-term value realization. This role acts as a trusted advisor, ensuring clients maximize the value of their Oracle investments while identifying growth opportunities.

Key Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and maintain strong, long-term relationships with key stakeholders.
• Drive adoption and usage of Oracle solutions (Cloud, ERP, HCM, CX, etc.).
• Monitor customer health, identify risks, and proactively develop mitigation plans.
• Conduct regular business reviews (QBRs) and provide strategic recommendations.
• Collaborate with internal teams (Sales, Delivery, Support) to ensure successful implementations and ongoing support.
• Identify and support upsell and cross-sell opportunities in partnership with Sales.
• Track and report on KPIs such as customer satisfaction, retention, and product usage.
• Ensure timely resolution of issues and escalate when necessary.

Required Qualifications

• Bachelor’s degree in Business, IT, or a related field.
• 3–7+ years of experience in Customer Success, Account Management, or similar roles.
• Strong experience working with Oracle solutions (e.g., Oracle Cloud, ERP, HCM, CX).
• Proven ability to manage enterprise or mid-market clients.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience working in a fast-paced, client-facing environment.

Preferred Qualifications

• Experience in SaaS / Cloud environments.
• Understanding of implementation lifecycles and post-go-live support.
• Certifications in Oracle Cloud or related technologies.
• Experience with CRM tools (e.g., Salesforce) and reporting dashboards.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!