Customer Success Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

We are seeking a proactive and relationship-driven Customer Success Manager (CSM) to ensure our clients derive maximum value from our products and services. The ideal candidate will be responsible for driving customer retention, satisfaction, and growth through deep engagement, strategic support, and cross-functional collaboration.

Key Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring a seamless and positive client experience.

• Drive customer adoption, onboarding, and long-term engagement with our solutions.

• Monitor customer health metrics and proactively address concerns to prevent churn.

• Understand clients’ business objectives and align solutions to support those goals.

• Collaborate with Sales, Product, Support, and Marketing to deliver value and identify upsell/cross-sell opportunities.

• Conduct regular business reviews, product training, and performance updates.

• Advocate on behalf of customers, providing feedback to internal teams to enhance products and services.

• Maintain detailed knowledge of the product suite to offer expert guidance and solution recommendations.

Qualifications:

• Bachelor’s degree in Business, Communications, Technology, or related field.

• 3+ years of experience in customer success, account management, or client-facing roles, ideally in SaaS or B2B environments.

• Strong understanding of customer lifecycle management and success metrics.

• Excellent communication, relationship-building, and problem-solving skills.

• Experience with CRM or customer success tools (e.g., Salesforce, Gainsight, HubSpot, Zendesk).

• Ability to manage multiple customer accounts and priorities simultaneously.

Preferred Skills:

• Familiarity with SaaS, cloud services, or digital platforms.

• Ability to analyze data and generate actionable insights for customers.

• Experience in renewals, expansions, and customer advocacy programs.

• Passion for helping customers succeed and a strong sense of accountability.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!