Customer Success Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Customer Success Manager

Customer Success Manager with a strong background in managing customer relationships and delivering exceptional service. The ideal candidate will have 4-6 years of experience in customer delivery roles, with a proven ability to work with middle-tier customers with Monthly Recurring Revenue (MRR) ranging between $30,000 - $90,000 USD. This role will focus on ensuring customer satisfaction, driving account growth, and acting as a strategic partner for customers’ success.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring consistent delivery of high-quality services.
• Build and maintain strong, long-term relationships with customers, acting as a trusted advisor.
• Proactively identify customer needs, challenges, and opportunities for growth.
• Collaborate with internal teams (sales, support, and technical teams) to ensure seamless service delivery and alignment with customer goals.
• Monitor key account metrics, customer satisfaction scores, and overall account health.
• Conduct regular customer check-ins, reviews, and business discussions to align on priorities and outcomes.
• Handle escalations effectively and ensure timely resolution of customer issues.

Qualifications

• 4-6 years of experience in customer success, account management, or customer delivery roles.
• Strong communication and interpersonal skills, with the ability to connect with customers at all levels.
• Proficiency in English (both written and spoken).
• Experience working with ERP systems is required; JDE knowledge is highly desirable.
• Familiarity with public cloud platforms (e.g., AWS, OCI)
• Demonstrated ability to manage middle-tier customer accounts and drive account growth.
• Problem-solving skills and the ability to handle escalations with professionalism.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.