Associated Customer Support Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Description – Service Desk Support

Position Summary
The Service Desk Support Specialist is the first point of contact for users seeking technical assistance. This role is responsible for providing efficient and timely support, troubleshooting, and issue resolution for hardware, software, and IT systems to ensure smooth business operations.

Key Responsibilities

• Serve as the first line of support for IT-related incidents and service requests via phone, email, or ticketing system.

• Troubleshoot hardware, software, network, and application issues for end-users.

• Log, track, and document incidents and requests in the service management system, ensuring timely updates and resolutions.

• Escalate unresolved issues to higher-level support teams in accordance with established procedures.

• Provide guidance to users on standard software, applications, and IT policies.

• Assist with user account setup, password resets, and access management.

• Support the deployment and configuration of desktops, laptops, and mobile devices.

• Contribute to the creation and maintenance of knowledge base articles and technical documentation.

• Monitor system alerts and respond proactively to minimize downtime.

• Deliver excellent customer service and maintain a high level of professionalism in all interactions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• 1–3 years of experience in IT support, help desk, or service desk role.

• Strong knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications.

• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).

• Basic understanding of networking (TCP/IP, DNS, VPN).

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Customer-oriented with strong interpersonal skills.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!