People Operations Coordinator

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Role Summary

We are seeking a People Operations Coordinator to join our dynamic global People Operations team. Based in Casablanca, this role plays a key part in delivering a consistent and high-quality employee experience across the full employee lifecycle.

You will support onboarding and offboarding, employee data management, HR systems (including SuccessFactors), documentation, compliance activities, and day-to-day employee inquiries. Working closely with People & Culture, Payroll, Business Managers, and other global stakeholders, you will help ensure People Operations processes run smoothly, compliantly, and efficiently.

This is an excellent opportunity to deepen expertise in HR operations, HR technology, compliance, and global HR practices while contributing directly to employee satisfaction and operational excellence.

Key Responsibilities

Employee Lifecycle Support

• Coordinate end-to-end onboarding and offboarding activities, including documentation collection, background checks, system provisioning, and induction scheduling.
• Ensure timely processing of employee lifecycle changes (promotions, transfers, leaves, terminations, status updates).
• Support new hires and exiting employees with clear guidance and a positive experience.

HR Systems, Data & Reporting

• Maintain accurate and up-to-date employee records in SuccessFactors and regional HRIS tools.
• Perform regular data audits to ensure reliability, compliance, and alignment with internal standards.
• Prepare HR reports and ensure timely data flow to Payroll, Finance, and internal partners.
• Uphold data privacy and confidentiality in compliance with corporate and local regulations.

Employee Support & HR Services

• Act as the first point of contact for employee questions related to HR policies, benefits, leave, and general People Operations processes.
• Provide clear, empathetic, and professional guidance while maintaining discretion.
• Assist with benefits administration and leave tracking in compliance with Moroccan labor regulations.

Projects, Process Improvement & Compliance

• Support regional and global HR initiatives such as performance cycles, compensation reviews, engagement surveys, and compliance programs.
• Identify process gaps and propose improvements that enhance efficiency and service delivery.
• Contribute to maintaining updated SOPs, checklists, templates, and process documentation.
• Assist with compliance requirements, including documentation related to Moroccan labor laws.

Soft Skills & Competencies

• Effective Communication: Communicates clearly, professionally, and with cultural sensitivity across verbal and written channels.
• Employee-Centric Service: Builds trust and provides thoughtful, solutions-oriented support.
• Organization & Attention to Detail: Manages multiple priorities with consistency and accuracy.
• Confidentiality & Integrity: Handles sensitive information with professionalism and sound judgment.
• Problem-Solving & Initiative: Anticipates needs, flags issues early, and takes ownership of solutions.

• Adaptability: Thrives in a dynamic, global, and evolving HR environment.
• Collaboration: Works effectively with cross-functional partners across regions and time zones.
• Emotional Intelligence: Demonstrates empathy, active listening, and a respectful interpersonal style.
• Process Thinking: Maintains strong documentation habits and supports continuous improvement efforts.
• Global Mindset: Navigates cultural differences with awareness and professionalism.

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 2–5 years of experience in HR coordination or HR administration, ideally within a multinational environment.
• Strong knowledge of HR operations, data privacy principles, and compliance requirements.
• Proficiency with Microsoft 365 tools; experience with HRIS platforms—preferably SuccessFactors—is an asset.
• Knowledge of Moroccan labor law and employee documentation requirements preferred.
• Ability to work independently, manage deadlines, and maintain high attention to detail.
• Excellent interpersonal and communication skills with a strong customer-service mindset.
• Fluency in English and French (spoken and written).

Why Join Syntax

• Opportunity to grow within a global People Operations framework.
• Exposure to modern HR technologies and international HR practices.
• Supportive, collaborative culture grounded in integrity and excellence.
• Hybrid working model with a strong focus on employee well-being and development.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.