Consulting Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Consulting Manager 

Objective: The Consulting Manager is tasked with staff development, including recruitment, training, management, and retention of a high-performance consulting team. The team members work under a variety of Project Managers/Directors and serve a diverse clientele. The Consulting Manager plays a pivotal role in helping consultants navigate through the company and client requirements, ensuring their success and continual growth in their respective roles. 

Key Responsibilities: 

• Maintain a catalogue of necessary skills within the consulting team. 

• Recruit, retain, and coach a team of consultants equipped with the skills required by Syntax. 

• Manage and train consultants to ensure they are well-prepared for their roles. 

• Collaborate with the Resourcing team to identify skill gaps in our resource pool and develop hiring strategies to fill these gaps. 

• Provide career guidance and performance feedback to consultants. 

• Ensure consultants are offered opportunities for skill enhancement and professional development. 

• Understand and adhere to all organizational policies and procedures, and guide employees to do the same. 

• Collaborate with the Solutions team, project managers, resource managers, recruiting, HR, and sales teams. 

• Reinforce company values: Accountability, Excellence through Teamwork, Continual Improvement, Customer Needs Understanding, and a Pragmatic Can-Do Attitude. 

Key Competencies: 

• Business Acumen 

• Communication 

• Consultation 

• Results-Driven 

• Critical Evaluation 

• Teamwork Orientation 

• Leadership 

• Relationship Management 

• Ethical Practice 

• Customer Service 

Desired Soft Skills: 

• Mentorship ability and resilience in overcoming obstacles to achieve team, project, and client goals. 

• Excellent interpersonal skills and a proven ability to work effectively in teams. 

• Excellent communication skills; able to interact with senior management and executive team members. 

• Having proficiency in both English and French would certainly be advantageous for the role, but it's not a mandatory requirement or a deal-breaker. 

• Quantitative analysis and critical thinking abilities. 

• Qualitative analysis and efficient resource management skills. 

• Comprehensive understanding of the interrelationships between people/organization, business processes, and technologies as contributors to business effectiveness. 

• A commitment to professional development, training, and certification. 

Supervisory Responsibility: 

This role manages all employees within the consulting team and is responsible for performance management, recruitment, coaching, and collaborating with the resourcing team for project allocations. Proactive management is a key requirement in this position. 

Work Environment: 

This role operates in a professional office environment and may involve remote work. It routinely uses standard office equipment. 

Physical Demands: 

This role is largely sedentary. However, it may require occasional physical activities such as standing, walking, using hands for various tasks, climbing stairs, talking, or hearing. The employee may occasionally need to lift or move office products and supplies, up to 20 pounds. 

Travel: 

This position may require occasional travel to Syntax Office. 

Required Education and Experience: 

• A university degree in business, management, operations, IT, Technology, or an equivalent MBA from an accredited university. 

• A minimum of 10 to 12 years of experience in a similar capacity in management consulting or professional services. 

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!