Consultant, Shift SAP Basis

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Under the direction of the Team Lead, Shift SAP Basis RUN Team, the Consultant, Shift SAP Basis will play a critical role in supporting our SAP Basis clients on a 24/7 rotating shift on all Tier 2 SAP Basis related topics, as Syntax continues to enhance its quality programming and build capacity.

RESPONSIBILITIES:

• Handling of tickets.

• Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
• Escalate alerts that require further support.
  • Create a P2 ticket for any production system having performance issues.
  • Create a P1 ticket for any production system having availability issues.
• Document tickets with the troubleshooting performed for the upcoming issues.

• Perform Health Checks.

• Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
• Log into the systems at OS level and validate the integrity of the system using the given commands.

• Generate reports.

• Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
• Log into the systems at OS level and by using the given commands, provide the required information on a document.

• Create and/or update documentation.

• For any new procedure, create a Work Instruction on how to perform it.
• Update any obsolete process of a given document.

• Drive communication.
• Follow up on emails sent by customer and the requirements stated on them.
• Inform next level of support of what we have perform on a system.
• Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS:

• IT bachelor’s degree.
  • Tier 2 SAP Basis knowledge.
  • Tier 1 Data Base knowledge.
  • Proficient English level of communication.

Knowledge

• • Solid experience with SAP Transaction codes.
  • OS experience on Windows and Linux.
  • Experience with Oracle and SQL DB.

Technical / Professional Skills

• • Multitasking.
  • Follow processes.
  • Self-taught person.

WORKING CONDITIONS:

• Must have an excellent internet connection at home or being able to move to office at any hour of the day.
• Availability to rotate shifts on a weekly basis.
• Focus on results.
• Work under medium level of stress.

CONDITIONS OF EMPLOYMENT:

• Permanent
• Full-time

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!