Senior Application Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Syntax is seeking a Senior Application Consultant to provide JD Edwards EnterpriseOne Application Managed Services support to our customers.

Primarily, this position will provide remote support for Managed Services customers, with some project work possible.

General support tasks include:

• Serve as the primary functional contact for assigned managed services customers.
• Respond to customer support requests via Help Desk, phone, and email, adhering to SLA guidelines, and update tickets with comprehensive notes and timely communication.
• Troubleshoot client applications.

Examples: purchase order entry, automated accounting instruction errors, MRP processing, sales order entry, work order generation

• Assist clients with periodic processes such as inventory/cycle counts, 1099s, W2s, asset closeout.
• As requested, conduct customer conference calls/web meetings.
• Participate in on-call rotation, to respond to P1 incidents after business hours.
• Create documentation and perform demonstrations of JDE functionality and training for internal resources and customers.

Ratings:

The ideal candidate will have a strong combination of JD Edwards business process knowledge and techno-functional experience, to provide consultative support to our customers.

Our consultants serve as an extension of the client's own team; Relationship building and customer service skills are essential.

A minimum of 5 years of manufacturing and distribution experience with full spectrum of process and its associated JDE configuration is required.

Examples include, but are not limited to:

• Order to Cash Process
• Procure-to-pay process
• Manufacturing/Process Work Orders
• Work centers/rate schedules.
• Bill of materials and parts lists
• MRP/DRP
• Cost calculation and pricing Inventory.
• Willingness to learn additional JDE modules required; you are expected to become familiar with multiple modules. Members of this team are cross-trained and provide mutual support and assistance as needed.

In addition to specific functional modules, some experience with additional JD Edwards technical functionality is desired. Some examples can be:

• Transport advanced pricing
• Storage home builder
• CAM (Capital Asset Management)
• BI Publisher configuration (embedded), including template design, conditional formatting, burst/email, data structures Installation/security configuration and menus.
• User-defined objects (form extensions/customizations, pages, CafeOne, etc.) and associated security and promotion.
• Basic familiarity with the Object Management Workbench (web and fat client), including statuses, promotion, check in/out, advanced get, etc.
• Vocabulary and Data Dictionary Overrides.
• Orchestrator, BSSV, AIS, ADF.

Other highly desirable attributes:

Familiarity with Service NowProject management experience

Specification writing and requirements gathering

Independent research skills.

Additional Information.

• This is a high performing team who hold themselves accountable and work collectively when necessary, but can also function independently. We value team members who can meet deadlines with creative solutions while communicating effectively (and having fun). If you love JD Edwards and like to dig deep, troubleshoot, investigate, and own things from start to finish, we'd love to talk to you!

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!