PC Support Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Essential Functions

• Provides in-depth troubleshooting and issue resolution for desktop applications. Ensures problem-solving and solutions reflect the understanding of software and hardware integration and functioning.
• Provides support for specific hardware such as laptops, desktops, system peripherals, smartphones, wireless connectivity, printers, and Multi-Function Printers (MFPs). Understands set up, configuration, and use of dual monitor displays and other specialized hardware configurations.
• Understand the configuration of operating systems and utilities. Preserves user data and image systems. Follows established policies and procedures in supporting applications and hardware.
• Logs technical support incidents and requests into the ticket management system (ServiceNow).
• Monitors support center incidents assigned to the team to ensure department service levels are met for responding to and resolving incidents. Provide updates to incidents indicating acted-upon resolution and communication to the user.
• Communicates proactively with end users to ensure issues are clarified, effectively addressed, and resolved with appropriate urgency. Ensures end-user satisfaction; maintains accountability throughout resolution, including when issue is delegated or handed off.
• Collaborates closely with application owners, other analysts, and vendors to incorporate appropriate expertise and protocols into issue resolution.
• Provide software/hardware support and troubleshooting for programs, meetings, trials, etc., working off-site as required.
• Conference Room and Hardware Support.
• Responds to requests for conference room technology, ensuring seamless service that anticipates user needs and priorities.
• Ensure that technology hardware is set up seamlessly for new hires, office moves, etc.
• Participate in and, as designated, coordinate upgrades to hardware, including swapping out hardware, tracking upgrade status, communicating with users, following through on questions, etc.

WORK ENVIRONMENT

This position will be performed from the Univar Solutions office at the Dublin, OH office.

POSITION TYPE/STANDARD SCHEDULE

This is a Full-time position on a shift schedule and hours of work are Monday through Friday between 7:00 a.m. and 5:00 p.m. on a rotational basis for covering 8 hours daily.

Minimum Required Education & Experience

• College-level coursework in Information Systems Technology preferred.
• 3 years of PC experience with hardware and software knowledge. Understanding of LAN/WAN and server concepts.
• Strong knowledge of Windows OS required. In-depth knowledge of Microsoft Office programs, including Word, Outlook, Excel, and PowerPoint.
• Recent and relevant certification is strongly desired.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!