SAP OCM Training Lead

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Role Purpose

Drive successful business transformation by combining Organizational Change Management (OCM) and Digital Adoption leadership to ensure stakeholders adapt to new SAP solutions. This role manages both the human side of change and the enablement side, leveraging Adoption tools such as WalkMe or Synthesia and other training methodologies to guide users seamlessly through SAP processes, increase adoption rates, and sustain long-term transformation benefits. A strong AI vision on how AI can transform and improve adoption ROI is also requested

Key Accountabilities

Business Transformation, Change Management & Digital Adoption

• Lead the development of an end-to-end change and adoption strategy aligned with SAP Activate and Syntax’s delivery model and AI Roadmap.
• Perform impact and stakeholder analyses to identify adoption challenges and address them through tailored interventions.
• Perform Change Impact Analysis alongside the customer and adapt the Change Management Plan accordingly
• Manage digital adoption campaigns within SAP using tools such as WalkMe – including guided walkthroughs, smart tips, onboarding flows, task lists, and in-app communication.
• Use Adoption Dashbord and analytics to measure user engagement, proficiency, and process completion rates.
• Partner with SAP Functional Leads, BPOs, and SMEs to ensure in-app guidance reflects real business processes.

Stakeholder Engagement & Communication

• Build and plan communication strategies aligned with stakeholder analysis and Change impact Analysis
• Coach and guide sponsors, project leaders, and change agents to actively drive adoption.
• Facilitate knowledge transfer between project teams, operational teams, and end users.

Training & Enablement

• Define, develop, and execute the Train-the-Trainer program, incorporating both in-person and digital learning.
• Build blended learning programs — classroom training, e-learning, simulation exercises, WalkMe interactive guidance — tailored to roles and proficiency levels.
• Coordinate training content creation, ensuring it is process-driven and directly integrated into the SAP system where possible.
• Manage training logistics and participant tracking across multiple geographies and languages.
• Monitor and report training KPIs, adoption metrics, and readiness levels, adjusting plans based on feedback and data.

Performance Measurement & Continuous Improvement

• Establish KPIs for change management, business readiness, deliverable completion, and adoption success.
• Continuously analyze post-go-live metrics and engagement data, recommending reinforcement activities or additional guidance for the Post-Go-Live Deployment Strategy
• Apply gamification and microlearning techniques to sustain motivation and proficiency.

Required Skills & Experience

• Undergraduate or graduate degree in Change Management, Organizational Development, Education, or related discipline.
• 10+ years of experience in OCM, Digital Adoption, or blended training program management for large-scale technology projects (SAP experience preferred).
• Demonstrated experience deploying and managing a Digital Adoption Platform (WalkMe experience preferred).
• Strong data-driven decision-making skills with the ability to interpret adoption analytics and translate them into action.
• Excellent communication skills in English and French, both verbal and written.
• Certification in Change Management (e.g., PROSCI) and experience in learning design or instructional technology is an asset.
• Experience in learning experience design, gamification, and microlearning strategies.

Competencies

• Change Leadership – able to bring clarity, engagement, and momentum during transformation.
• Digital Adoption Expertise – adept at advising and managing Adoption platform to accelerate user onboarding and proficiency.
• Instructional Design – skilled in creating targeted learning resources aligned to process mapping and role-based needs.
• Stakeholder Management – able to influence and coordinate across executive sponsors, business leaders, and project teams.
• Analytical Thinking – capable of leveraging qualitative and quantitative data from training feedback and platform analytics.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.