Operations Lead - GSES

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Summary:

We are looking for a proactive and highly organized Operations Lead-GSES to provide critical operational support to the GSES team. You will be a central resource in coordinating contract-related workflows and ensuring smooth execution of processes across the contractor lifecycle

The Ops Lead - GSES is expected to master the team’s business processes, proactively identify and resolve issues, and escalate roadblocks when necessary to maintain efficiency and compliance. You will be building strong relationships with our internal clients (Project Delivery Teams, Account Executives, Resourcing and Finace Operations teams). This is a pivotal support role that requires attention to detail, strong collaboration skills, and a solution-oriented mindset.

Key Responsibilities:

• Provide day-to-day operational and administrative support to Contract Administrators, the Contractor Coordinators, and the Recruiters
• Act as a key liaison between multiple internal teams (Project Delivery, Resourcing, Legal, Finance) to ensure contract-related workflows are completed accurately and on time.
• Assign the new Contractor Recruitment Requests to the recruiters
• Support the Global External Services VP with reporting, and process monitoring as needed.
• Master the business processes and systems used by the contractor management team; ensure adherence to policies, timelines, and quality standards.
• Monitor contractor onboarding/offboarding activities and support all related documentation and coordination.
• Provide support to track contract status, key dates, deliverables, and compliance milestones across systems and dashboards.
• Identify and remove operational roadblocks to keep contract processes running smoothly.
• Proactively escalate issues, delays, or risks to the appropriate stakeholders, including senior leadership, when necessary.
• Assist in refining and improving internal procedures, workflows, and tools to drive efficiency and consistency.
• Support the preparation of audits, compliance documentation, and regular reporting.

• Although it is a senior role, it is expected that the Senior Contract Coordinator will also prepare contract, do onboarding/offboarding, create the contractors’ profiles, etc, when needed
• Work hand in had with Global HR Operations team to ensure onboarding and offboarding data compliance is maintained
• Work in capacity of an advisor to internal stakeholders on recruitment and contract topics
• Participate and prepare for global projects around system efficiencies and implementations

Qualifications:

• Bachelor’s degree or equivalent work experience in Business Administration, Legal Studies, Human Resources, or related field.
• 5+ years of experience in contract coordination, professional services operations, or related administrative support roles, preferably in a Recruitment or an agency

• Deep understanding of the full contract recruitment lifecycle, including sourcing, onboarding, performance management, and offboarding.

• Proven ability to work with cross-functional teams and support senior leadership.

• Proficient in Microsoft Office (Excel, Word, Outlook); experience with contract or vendor management tools a plus.
• Bilingual is a plus (french and english, but english

Competencies :

• You are a self-starter with strong problem-solving skills and a continuous improvement mindset.
• You are highly dependable with a proactive, “can-do” attitude.
• You have strong communication skills with the ability to communicate clearly with stakeholders at all levels
• You have the ability to troubleshoot issues, manage competing priorities, and maintain process continuity
• You are comfortable working in a fast-paced, remote-first environment.
• You are an amazing team player; you like to share his/her knowledge and experience
• You have excellent organizational skills and you payattention to detail
• You are discreet and trustworthy in handling sensitive or confidential information.
• You are hands-on with dealing of day to day tasks across the team

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.