OCM Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Change Management and Digital Adoption Lead

Job Summary: The Change Management and Digital Adoption Lead plays a crucial role in driving successful business transformation by integrating organizational change management (OCM) and digital adoption leadership. This position ensures that stakeholders effectively adapt to new SAP solutions through a focus on both the human aspects of change and enabling technology. Utilizing adoption tools such as WalkMe and Synthesia, along with various training methodologies, this leader will guide users through SAP processes, enhance adoption rates, and sustain long-term transformation benefits. A strong vision for leveraging AI to improve the return on investment for adoption initiatives is also essential.

Key Responsibilities:

• Business Transformation, Change Management & Digital Adoption

  • Lead the development of an end-to-end change and adoption strategy aligned with SAP Activate and Syntax's delivery model and AI roadmap.
  • Conduct impact analyses and stakeholder assessments to identify adoption challenges and address them through tailored interventions.
  • Collaborate with clients to perform change impact analysis and adjust change management plans accordingly.
  • Manage digital adoption campaigns within SAP using tools like WalkMe, including guided tours, smart tips, integration flows, task lists, and in-app communications.
  • Utilize adoption dashboards and analytics to measure user engagement, mastery, and process completion rates.
  • Partner with SAP functional leads, BPOs, and subject matter experts to ensure application guidance reflects actual business processes.

• Stakeholder Engagement & Communication

  • Develop and plan communication strategies aligned with stakeholder analysis and change impact assessments.
  • Coach and guide sponsors, project managers, and change agents to actively drive adoption.
  • Facilitate knowledge transfer between project teams, operational teams, and end-users.

• Training & Enablement

  • Define, develop, and execute the train-the-trainer program, incorporating both in-person and digital learning.
  • Create blended learning programs—classroom training, e-learning, simulation exercises, interactive WalkMe orientation—tailored to roles and skill levels.
  • Oversee the creation of training content, ensuring it is process-focused and directly integrated into the SAP system where possible.
  • Manage training logistics and participant tracking across multiple geographies and languages.
  • Monitor and report on training key performance indicators, adoption metrics, and readiness levels, adjusting plans based on feedback and data.

• Performance Measurement & Continuous Improvement

  • Establish key performance indicators for change management, business readiness, deliverable completion, and adoption success.
  • Continuously analyze post-deployment metrics and engagement data, recommending reinforcement activities or further guidance for the post-deployment strategy.
  • Apply gamification techniques and micro-learning strategies to maintain motivation and mastery.

Required Qualifications:

• Bachelor's or Master's degree in Change Management, Organizational Development, Education, or a related discipline.
• Over 10 years of experience in OCM, digital adoption, or blended training program management for large-scale technology projects (SAP experience preferred).
• Proven experience in deploying and managing a digital adoption platform (WalkMe experience preferred).
• Strong data-driven decision-making skills with the ability to interpret adoption analytics and translate them into actionable insights.
• Excellent verbal and written communication skills in both English and French.
• Change management certification (e.g., PROSCI) and experience in instructional design or learning technology is a plus.
• Experience in designing learning experiences, gamification, and micro-learning strategies.

Preferred Qualifications:

• Leadership capabilities in change, fostering clarity, engagement, and momentum during transformation.
• Expertise in digital adoption, adept at advising and managing the adoption platform to accelerate user integration and mastery.
• Instructional design proficiency, with the ability to create targeted learning resources aligned with process mapping and role-based needs.
• Stakeholder management skills, capable of influencing and coordinating between executive sponsors, business leaders, and project teams.
• Analytical thinking, able to leverage qualitative and quantitative data from training feedback and platform analytics.

Education & Certifications:

• Bachelor’s or Master’s degree in a relevant field.
• Change Management Certification (e.g., PROSCI) is preferred.
• Relevant certifications in instructional design or training methodologies are advantageous.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.