Manager, Value Delivery & Innovation

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Description – Manager, Value Delivery & Innovation
(SAP AMS & Optimization Services)

Department: Client Delivery – AMS
Reports To: Global VP AMS Delivery
Location: North America (Hybrid / Remote)
Level: Manager/Senior Manager

Role Purpose

The Manager, Value Delivery & Innovation (VDI) is responsible for maximizing business value for AMS customers beyond day-to-day operations. The VDI ensures that SAP Application Management evolves from a reactive “run” service into a proactive, insight-driven, and outcome-focused partnership.

Working closely with Service Delivery Managers (SDMs), Regional Leads, and CoE / Product Teams, the VDI identifies, structures, and drives value initiatives such as optimization, automation, roadmap execution, and innovation—while ensuring clear value realization and measurable outcomes.

Key Responsibilities

Customer Value & Advisory

• Own the Account Value Plan for assigned AMS customers
• Translate business objectives into SAP value initiatives (Run optimization, Grow enhancements, Innovate use cases)
• Lead roadmap, value, and advisory conversations with customer IT and business stakeholders.
• Act as a trusted advisor, not a ticket escalation point
• Ensure a minimum of 40% billability through the delivery management of approved value initiatives, including oversight of scope, timelines, stakeholder alignment, and measurable value realization for AMS customers.
• Value Identification & Realization

• Identify opportunities for:
  • Process optimization
  • Automation & AI enablement
  • Functional improvements
  • Cost reduction and efficiency gains
• Structure initiatives with:
  • Clear scope & outcomes
  • Business value hypotheses
  • KPIs and success measures
• Track and communicate realized value (financial & non-financial)

Transition Management (AMS ↔ Project)

• Accountable for the transition plan for the transition from Project to AMS
• Manage seamless transitions:
  • From AMS → project (Grow / Innovate)
  • From project → AMS (stabilization & run)
• Ensure initiatives are correctly classified and commercially aligned
• Partner with Sales and Delivery on value-based expansions

Collaboration & Governance

• Work hand-in-hand with:
  • Account Managers (own customer relationship)
  • SDMs (Run excellence)
  • Regional Leads (consistency & profitability)
  • CoE / Product Owners (solution design & reuse)
• Participate in governance meetings with a value-centric narrative
• Contribute to standardized AMS 2.0 value playbooks

Tooling & Insights

• Leverage data from:
• Ticket analytics & automation metrics
• AI-enabled insights
• Turn operational data into actionable recommendations

Required Skills & Experience

Professional Experience

• 7+ years in AMS OR SAP delivery, consulting

Plus:

• Strong background in:

• SAP S/4HANA (Public or Private Cloud)
• End-to-end business processes (Finance, Supply Chain, Manufacturing, Retail, etc.)
• Experience working in customer-facing advisory roles

Core Competencies

• Value-based thinking and outcome orientation
• Ability to connect business goals with SAP capabilities
• Strong stakeholder management and executive communication
• Commercial awareness (MRR, scope control, value expansion)
• Structured problem-solving and initiative framing

Mindset

• Product-centric vs. resource-centric thinking
• Proactive, analytical, and customer-obsessed
• Comfortable operating in ambiguity and transformation
• Passion for continuous improvement and innovation

Success Metrics

• Number and quality of value initiatives identified and executed
• Measurable business value realized per customer
• Reduction of pure “Run” effort through optimization/automation
• Successful AMS ↔ Project transitions
• Customer satisfaction related to value & advisory, not just SLAs

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!