Engagement Director

The SAP Engagement Director is responsible for overseeing projects within a defined industry vertical for a specified group of customers. This role partners closely with the Vice President, Delivery, Sales, and client stakeholders to provide delivery expertise, support accurate project estimating, and help shape successful proposals and RFP responses. The Engagement Director also plays a key role in client relationship management, resource planning, escalation handling, and team leadership to ensure strong delivery outcomes and high customer satisfaction.

Key Responsibilities

• Partner with the Vice President, Delivery and Sales teams to support the sales qualification process for new opportunities.
• Provide delivery expertise to help estimate project timelines, budgets, scope, and resource requirements.
• Identify Syntax resources and coordinate their availability to support RFP responses and upcoming project demands.
• Lead and manage the team response process for RFPs, ensuring all deliverables and timelines are met.
• Participate in the preparation and presentation of sales materials for prospective new projects.
• Attend client and sales meetings with Account Executives to better understand project scope and client needs.
• Maintain ongoing client relationships and support client management activities to help ensure satisfaction and retention.
• Serve as the first point of escalation for issues that cannot be resolved by the project team.
• Provide guidance to Syntax project managers and delivery teams in resolving issues, risks, and escalations.
• Work closely with the Director, Project Management Office, Solution Architects, and Competency Leads to assess resource availability for upcoming work.
• Participate in Steering Committee meetings and project team meetings as required.
• Provide project management support when needed, including vacation relief and escalation support.
• Coach team members, evaluate performance, and reinforce Syntax values through day-to-day leadership and communication.
• Proactively manage stakeholder satisfaction to support customer references and success stories.

Required Qualifications

• 10+ years of project management experience within the SAP environment; consulting experience is considered a strong asset.
• Experience leading at least three full life cycle SAP project implementations.
• 5+ years of client management experience.
• Hands-on functional experience in at least one SAP module.
• Strong experience supporting delivery, client engagement, and resource coordination across complex projects.
• Proven ability to manage client expectations, resolve escalations, and support successful project outcomes.
• Experience working with cross-functional teams in a consulting or professional services environment.
• Familiarity with SAP Public Cloud methodology, including CALM.
• Strong communication, leadership, and relationship-management skills.

Preferred Qualifications

• Experience in Retail and Digital Manufacturing environments.
• Experience as a functional consultant.
• Experience as a project manager.
• Demonstrated ability to support proposal development, RFP responses, and client presentations.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree required; advanced degree preferred.
• MBA is preferred.
• PMP certification is an asset.

If you’d like, I can also adapt this into a shorter job posting format or a more formal HR-ready version.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

The SAP Engagement Director is responsible for overseeing projects within a defined industry vertical for a specified group of customers. This role partners closely with the Vice President, Delivery, Sales, and client stakeholders to provide delivery expertise, support accurate project estimating, and help shape successful proposals and RFP responses. The Engagement Director also plays a key role in client relationship management, resource planning, escalation handling, and team leadership to ensure strong delivery outcomes and high customer satisfaction.

Key Responsibilities

• Partner with the Vice President, Delivery and Sales teams to support the sales qualification process for new opportunities.
• Provide delivery expertise to help estimate project timelines, budgets, scope, and resource requirements.
• Identify Syntax resources and coordinate their availability to support RFP responses and upcoming project demands.
• Lead and manage the team response process for RFPs, ensuring all deliverables and timelines are met.
• Participate in the preparation and presentation of sales materials for prospective new projects.
• Attend client and sales meetings with Account Executives to better understand project scope and client needs.
• Maintain ongoing client relationships and support client management activities to help ensure satisfaction and retention.
• Serve as the first point of escalation for issues that cannot be resolved by the project team.
• Provide guidance to Syntax project managers and delivery teams in resolving issues, risks, and escalations.
• Work closely with the Director, Project Management Office, Solution Architects, and Competency Leads to assess resource availability for upcoming work.
• Participate in Steering Committee meetings and project team meetings as required.
• Provide project management support when needed, including vacation relief and escalation support.
• Coach team members, evaluate performance, and reinforce Syntax values through day-to-day leadership and communication.
• Proactively manage stakeholder satisfaction to support customer references and success stories.

Required Qualifications

• 10+ years of project management experience within the SAP environment; consulting experience is considered a strong asset.
• Experience leading at least three full life cycle SAP project implementations.
• 5+ years of client management experience.
• Hands-on functional experience in at least one SAP module.
• Strong experience supporting delivery, client engagement, and resource coordination across complex projects.
• Proven ability to manage client expectations, resolve escalations, and support successful project outcomes.
• Experience working with cross-functional teams in a consulting or professional services environment.
• Familiarity with SAP Public Cloud methodology, including CALM.
• Strong communication, leadership, and relationship-management skills.

Preferred Qualifications

• Experience in Retail and Digital Manufacturing environments.
• Experience as a functional consultant.
• Experience as a project manager.
• Demonstrated ability to support proposal development, RFP responses, and client presentations.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree required; advanced degree preferred.
• MBA is preferred.
  
  
  

  Le ou la directeur(trice) de l’engagement SAP est responsable de la supervision de projets au sein d’un secteur d’activité défini pour un groupe de clients déterminé. Ce rôle travaille en étroite collaboration avec le Vice-President, Delivery, les équipes commerciales et les parties prenantes des clients afin de fournir une expertise de livraison, de contribuer à l’estimation des délais et des budgets des projets, et de soutenir la préparation de propositions et de réponses aux appels d’offres (RFP). Le ou la directeur(trice) de l’engagement joue également un rôle clé dans la gestion de la relation client, la planification des ressources, la gestion des escalades et le leadership d’équipe afin d’assurer de solides résultats de livraison et un haut niveau de satisfaction client.

  Responsabilités principales

  • Collaborer avec le Vice-President, Delivery et les équipes commerciales pour soutenir le processus de qualification des nouvelles opportunités.
  • Fournir une expertise de livraison afin d’aider à estimer les délais, les budgets, le périmètre et les besoins en ressources des projets.
  • Identifier les ressources Syntax et coordonner leur disponibilité pour soutenir les réponses aux RFP et les besoins des projets à venir.
  • Diriger et gérer le processus de réponse aux RFP, en veillant au respect de tous les livrables et échéances.
  • Participer à la préparation et à la présentation des supports de vente pour les nouveaux projets potentiels.
  • Participer aux rencontres avec les clients et aux appels de vente avec les Account Executives afin de mieux comprendre le périmètre et les besoins du client.
  • Maintenir des relations continues avec les clients et soutenir les activités de gestion client afin de favoriser la satisfaction et la fidélisation.
  • Agir comme premier point d’escalade pour les enjeux qui ne peuvent pas être résolus par l’équipe projet.
  • Fournir des conseils aux chefs de projet Syntax et aux équipes de livraison pour résoudre les problèmes, les risques et les escalades.
  • Travailler en étroite collaboration avec le Directeur, Project Management Office, les Solution Architects et les Competency Leads afin d’évaluer la disponibilité des ressources pour les travaux à venir.
  • Participer aux réunions du comité de pilotage et aux réunions des équipes projet au besoin.
  • Fournir un soutien en gestion de projet lorsque nécessaire, y compris pour le remplacement temporaire pendant les vacances et le soutien aux escalades.
  • Encadrer les membres de l’équipe, évaluer leur performance et renforcer les valeurs de Syntax par le biais du leadership quotidien et de la communication.
  • Gérer de manière proactive la satisfaction des parties prenantes afin de soutenir les références clients et les études de cas de réussite.

  Qualifications requises

  • Plus de 10 ans d’expérience en gestion de projet dans l’environnement SAP; l’expérience en consultation est considérée comme un atout important.
  • Expérience dans la conduite d’au moins trois implémentations SAP complètes de bout en bout.
  • Plus de 5 ans d’expérience en gestion de la relation client.
  • Expérience fonctionnelle pratique dans au moins un module SAP.
  • Solide expérience en soutien à la livraison, à l’engagement client et à la coordination des ressources dans des projets complexes.
  • Capacité démontrée à gérer les attentes des clients, à résoudre les escalades et à contribuer à des résultats de projet réussis.
  • Expérience de travail avec des équipes interfonctionnelles dans un environnement de conseil ou de services professionnels.
  • Connaissance de la méthodologie SAP Public Cloud, y compris CALM.
  • Excellentes compétences en communication, en leadership et en gestion des relations.

  Qualifications souhaitées

  • Expérience dans les secteurs du commerce de détail et de la fabrication numérique.
  • Expérience comme consultant fonctionnel.
  • Expérience comme chef de projet.
  • Capacité démontrée à soutenir l’élaboration de propositions, les réponses aux RFP et les présentations clients.
  • Une appréciation pour l’innovation, l’amélioration continue et les approches de livraison modernes, y compris l’automatisation et les services alimentés par l’IA.

  Formation et certifications

  • Diplôme universitaire requis; diplôme avancé préféré.
  • MBA souhaité.
  • Certification PMP considérée comme un atout.
• PMP certification is an asset.