Customer Solution Director

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a pivotal role in our SAP practices by leading the sales cycle from a presale’s perspective.  The CSD contributes to join the forces of the Presales Team members, the Sales Executive, Solution Architects, PGO leaders and Industry leaders.

Key Responsibilities:

• The CSD will be assigned to opportunities by the VP Presales
• Always Maintain a customer-facing role
• Attend Opportunity Reviews.
• Lead the response to RFPs and prepare proposals and BOM.
• Lead and organize Site Surveys, including agenda setting, team coordination, and execution.
• Lead the proposal review process and organize meetings.
• Lead the preparation and delivery of demos.
• Lead the preparation and delivery of Final Presentations, including DDA.
• Facilitate the transition to Delivery and Consulting until the SOW is prepared (note: SOW is completed by Delivery and Consulting, not CSD).
• Stay informed of variations and gaps with the initial proposal during presales and participate in presentations to explain these gaps.
• Collaborate with the Account Executive to build the strategy to win the deal.

Qualifications :

• Strong SAP Functional Consulting Experience: Minimum of 5-10 years of experience preferred.
• Experience in SAP Project Management: Expert in leading projects, proactive to make things happen
• Excellent Listening and Communication Skills: Ability to effectively communicate and understand client needs.
• Capacity to Maneuver Under Pressure: Proven ability to work efficiently in high-pressure situations.
• High Customer-Centric Vision: Strong focus on meeting customer needs and delivering value.
• Solution-Oriented: Ability to identify problems and develop effective solutions.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!