Bid Management Support Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Role: Bid Management Support Specialist

Overview:
Responsible for managing and maintaining high-quality, up-to-date proposal content assets, including Customer Success Stories, Staff Resumes, and Biographies. This role ensures that all materials are compelling, accurate, and aligned with brand and business objectives for use in RFP responses and client engagement. The position requires close collaboration with Sales, Marketing, Bid Management, and Delivery teams to ensure content is effectively leveraged to support business growth.

Key Responsibilities

Customer Success Story Management

• Identify, qualify, and prioritize customer success stories for creation, update, review, or retirement.
• Conduct interviews with project managers, and internal stakeholders to capture impactful narratives.
• Develop engaging content assets, including case studies, success stories, and reference slide decks, ensuring alignment with brand tone and measurable outcomes.
• Maintain a central library of approved customer stories for use in RFPs, RFIs, RFQs. etc.
• Collaborate with Customer Success and Delivery teams to identify new content opportunities based on project outcomes.
• Manage permissions, approvals, and confidentiality requirements for public-facing content.

Resume Management (for RFP Purposes)

• Coordinate with staff to collect, review, and update resumes to reflect relevant experience, skills, and project history.
• Standardize formatting, terminology, and content across resumes to maintain brand consistency and compliance with RFP requirements.
• Maintain an accessible, up-to-date database of resumes for rapid proposal turnaround.
• Ensure version control and timely updates before major bid submissions.

Staff Biography Management

• Develop and maintain short-form staff biographies, including photos, role descriptions, and key project highlights.
• Regularly review and update biographies in collaboration with staff to ensure accuracy and relevance.
• Tailor biographies for specific RFPs and client needs.
• Ensure biographies align with company branding and professional presentation standards.

Skills & Qualifications

• Strong ability to work independently, outcomes driven and highly proficient skills in the attention to detail.
• Minimum of five (5) years of administration experience in administrative support, including coordination, documentation, and office management.
• Language: Bilingual (French, English)
• Strong organizational skills with the ability to manage multiple content streams and deadlines.
• Strong content creation and editing skills, with a keen eye for detail and strong abilities in wordsmithing.
• Ability to use Artificial Intelligence (AI) as a reference tool.
• Excellent interviewing and storytelling abilities, with the capacity to translate technical outcomes into compelling narratives.
• Proficiency in desktop application, content management tools, CRM systems (e.g., Salesforce, HubSpot), and document design platforms.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.