Service Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Your Role

As a Senior Service Manager at Syntax, you play a key role in ensuring operational excellence for our managed services. You act as the primary point of contact for our customers, ensuring all agreed services are delivered according to contract, with high quality, transparency, and continuous improvement.You will oversee multiple complex customer relationships, working closely with technical delivery teams, account management, and leadership to maintain stability and foster strategic growth.

Your Responsibilities

• Overall responsibility for service delivery according to contractual agreements (SLAs, KPIs, reporting)
• Coordination of service delivery across multiple technical teams and platforms (e.g., Cloud, SAP, Workplace)
• Preparation, leadership, and follow‑up of Service Review Meetings with customers
• Creation and analysis of service reports and identification of improvement opportunities
• Oversight of Incident, Problem, and Change Management from a service owner perspective
• Support of customer projects, service extensions, and renewals in close collaboration with Account and Delivery Management
• Management‑level communication and escalation handling
• Contribution to continuous improvement of service processes and tools 

Your Profile

• Several years of experience in Service Management (preferably ITIL‑based) and working with enterprise customers
• Strong understanding of Managed Cloud Services, Application Management, or SAP Operations
• Excellent customer focus and strong communication and presentation skills, also at executive level
• Structured, solution‑oriented approach combined with hands‑on mentality
• Experience with ServiceNow or similar Service Management platforms
• Excellent German and English language skills, spoken and written

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!