Global Manager AMS SAP

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Role Overview: The Global Manager Internal AMS is a strategic leadership position responsible for overseeing the Application Management Services (AMS) for SAP within the organization. This role entails driving high-quality service delivery, fostering innovation, and enhancing global operational excellence of Syntax business units. The ideal candidate will possess extensive experience in SAP services, exemplary leadership skills, and a strong ability to collaborate across multiple departments and time zones.

Key Responsibilities:

• Leadership and Management: Provide strategic direction and leadership to the global AMS SAP team, ensuring alignment with the company’s objectives and seamless, high-performing service delivery.
• Operational Excellence: Ensure the delivery of high-quality AMS services by developing and implementing global standards and best practices in incident management, problem resolution, and change management.
• Client and Stakeholder Engagement: Serve as the primary liaison for internal stakeholders, including service management and delivery teams, to ensure consistent communication and alignment with business goals.
• Service Improvement: Lead initiatives for continuous improvement, process optimization, and automation of AMS operations to drive efficiency and effectiveness.
• Performance Monitoring: Monitor, report, and analyze key performance indicators (KPIs) related to AMS service delivery and team performance, ensuring adherence to SLAs, compliance standards, and ITIL frameworks.
• Project Leadership: Oversee internal SAP projects aimed at service enhancement and expansion, ensuring effective communication with responsible committees.
• Team Development: Mentor and coach the AMS SAP team, fostering a culture of innovation, teamwork, and professional growth.
• Cross-Departmental Coordination: Collaborate with various departments involved in service delivery, ensuring integrated and cohesive operations.

Qualifications & Skills:

• Educational Background: Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience: 8+ years of experience in SAP AMS with at least 3+ years in a leadership role managing global teams.
• Technical Expertise: Extensive knowledge of SAP modules (e.g., PS, FI/CO, SD, MM) and their integration within enterprise environments. Experience with cloud-based as well of on-prem SAP solutions (SAP S/4HANA, SAP BTP, SAP ECC)  is advantageous.
• Service Management: Proven experience in IT service delivery, incident management, and change management processes, with a strong understanding of ITIL frameworks.
• Leadership Skills: Demonstrated ability to lead diverse teams across multiple geographies, with excellent communication, interpersonal, and problem-solving skills.
• Innovation and Improvement: Track record of driving process improvements, implementing automation, and enhancing service capabilities.
• Language Proficiency: Fluent in English, with strong written and verbal communication skills.

Personal Attributes:

• Customer-Centric: A proactive approach to understanding and exceeding client expectations.
• Analytical Thinking: Strong analytical skills with the ability to think strategically and act decisively.
• Adaptability: Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

This profile outlines the strategic and operational responsibilities expected from the Global Manager Internal AMS, emphasizing the need for leadership, technical expertise, and a commitment to continuous improvement and service excellence

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!