Business Operation Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Technical Writer / Technical Editor (German/English) (m/f/d)

For our Global Product Management Operations team, we are looking for a linguistically strong, well-structured, and technically minded professional who can turn complex content into clear, precise, and user-friendly documentation in German and English.

In this role, you will create, structure, and maintain high-quality technical documentation for our products and services. You will ensure that content remains consistent, understandable, up to date, and of high quality across languages, audiences, and formats.

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Your Responsibilities

· Create and maintain high-quality technical documentation in German and English, including service descriptions, statements of work, product-related documentation, and website content

· Translate complex technical content into clear, concise, and audience-appropriate language

· Develop and establish documentation standards, templates, terminology, and best practices

· Translate technical content between German and English, ensuring linguistic accuracy, technical correctness, and cultural appropriateness

· Manage translation workflows and ensure all language versions are updated on time

· Coordinate external translation vendors with regard to quality, timing, and cost

· Maintain translation memories and terminology databases to ensure consistency in language and style

· Review and refine machine-generated or AI-assisted translations in line with company quality standards

· Work closely with internal stakeholders, especially Engineering, Product Management, Marketing, Sales, Legal, and Customer Success

· Support the organization and maintenance of content in content management systems or repositories

· Create supporting visual materials such as diagrams, screenshots, or flowcharts where useful to improve clarity and usability

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Your Profile

· Degree in Technical Writing, Translation, Communications, Computer Science, or a comparable field

· Several years of professional experience, ideally in technical writing within a technology, IT, or software environment

· Proven experience in creating high-quality technical documentation, especially in a B2B or services-related context

· Excellent written and spoken German and English

· Strong writing, editing, and proofreading skills in both languages

· Strong technical understanding and the ability to quickly grasp complex topics and communicate them clearly

· Experience with documentation tools and style guides, such as Microsoft Word and SharePoint

· High attention to detail, strong quality awareness, and excellent organizational skills

· A self-driven, structured, and collaborative way of working

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Nice to Have

· Experience with component content management systems (CCMS)

· Knowledge of Spanish and/or French

· Experience in terminology management

· Exposure to agile development methods

· Initial experience with no-code or AI-supported content creation

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!