Retail Senior Consultant - OffShore Team Lead

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title: SAP Retail Senior Consultant (Team Lead - Offshore)

Company Overview

Syntax Inc. is a global leader in IT consulting and enterprise solutions, empowering businesses to achieve operational excellence through innovative SAP solutions. We take pride in fostering a collaborative and dynamic work environment while delivering exceptional value to our clients. Join our team to lead and supervise offshore SAP Retail projects for global clients in the retail industry.

Job Description

We are seeking a highly skilled and experienced SAP Retail Senior Consultant to lead and supervise a team of offshore consultants in India. The ideal candidate will have deep expertise in SAP Retail modules and proven experience in managing teams and projects. This role involves providing technical and functional leadership, ensuring high-quality deliverables, and collaborating with global stakeholders to meet project goals.

Key Responsibilities

• Team Supervision and Leadership: Supervise and mentor an offshore team of SAP consultants, providing technical and functional guidance to ensure successful project execution.
• Project Delivery: Oversee the design, implementation, and support of SAP Retail solutions, ensuring they align with client requirements and industry best practices.
• Client Interaction: Act as the primary offshore point of contact for onshore teams and clients, handling escalations, driving issue resolution, and ensuring client satisfaction.
• Process Optimization: Analyze client business processes in the retail domain and recommend improvements using SAP Retail solutions.
• Configuration and Customization: Lead the configuration, customization, and integration of SAP Retail modules, including SAP S/4 Retail/Fashion, SAP MM, SAP SD, and SAP CAR.
• Documentation and Reporting: Ensure the creation and maintenance of comprehensive project documentation, including functional specifications, test scripts, and progress reports.
• Quality Assurance: Perform quality checks on deliverables to ensure adherence to project timelines, budgets, and performance standards.
• Training and Development: Provide training and knowledge transfer to both team members and client stakeholders.
• Collaboration: Work closely with onshore teams and other functional/technical teams to ensure seamless project execution across geographies.

Required Skills and Qualifications

• Educational Background: Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
  • 8+ years of overall SAP consulting experience.
  • At least 5+ years of experience in SAP Retail modules, with expertise in SAP Retail, SAP SD, SAP MM, and related components.
  • 2+ years of experience in leading and supervising offshore teams.
• Strong knowledge of retail industry processes, such as merchandise management, pricing, promotions, inventory planning, and forecasting.
• Expertise in SAP S/4HANA Retail solutions and integration with third-party tools like Point-of-Sale (POS) systems or e-commerce platforms.
• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in SAP methodologies, including ASAP and Agile project management.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication, interpersonal, and leadership skills.
• SAP certification(s) in relevant areas is highly desirable.

Preferred Skills

• Experience with SAP FIORI apps and SAP UI5 technologies.
• Familiarity with cloud-based SAP solutions, such as SAP Retail Public Cloud.
• Knowledge of data migration tools and techniques (e.g., Migration Cockpit, LSMW, ETL).
• Expertise in handling escalations and managing stakeholder expectations in a global delivery model.

Work Environment

• Location: Offshore, India (Remote with occasional office-based work as required).
• Work Schedule: Flexible with frequent collaboration across global time zones.
• Opportunities to lead high-impact projects for global retail clients.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!