Credit and Collections Specialist

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Credit and Collections Specialist, India

Position Summary

Reporting to the Billing and Collections Manager, the Credit and Collections Specialist will carry out administrative duties related to all North American customers, including customer credit collection communications to both internal and external customers.

This position requires Eastern Standard time schedule to service customers in the US and Canada.

Responsibilities

• Collection of past due AR
• Resolution of billing errors
• Resolution of unapplied payments
• Reconciliation of customer accounts
• Customer master data maintenance as needed, including contact information updates in SAP
• Communicate with both customers and team members regarding customer accounts
• Timely responses to customer and customer service manager (CSM) requests
• Track and document payment status of high priority items in real time
• Attend daily meetings with both internal and external customers
• Update and publish daily reports of collection activity
• Submit monthly invoices to online portals and manage payment status
• Manage and archive customer PO change requests with Account Management Team
• Cash application in SAP

Qualifications

• Collaboration - Excellent internal and external customer service skills are required
• Communication - Excellent verbal and written communications skills in English are required
• Proactive mindset that anticipates customer requests
• Ability to troubleshoot errors and own the resolution
• Minimum of 3 years of professional experience in a similar role
• Experience with ERP system required SAP experience preferred
• Experience with SAP BI Reporting preferred
• Strong software proficiencies’ Microsoft Excel required
• Strong analytical and problem-solving skills
• Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines

• High value on teamwork and professionalism

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!