Global Program Operations Manager (m/f/d)

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Global Program Operations – GBI

Overview

The Global Program Operations Manager (m/f/d) serves as the operational backbone of the Software Product Development division, bridging product management/innovation process, engineering and operations. This role ensures smooth execution of innovation programs, ideation initiatives, provides transparency and governance as well as leads project management activities that drive new product development and continuous improvement.

Key Responsibilities

• Innovation Program Operations:
• Support in coordinating innovation program, including meeting facilitation, and documentation.
• Develop high-quality presentations, reports, and dashboards to support leadership decision-making.
• Oversee program timelines, deliverables, and cross-functional collaboration.
• Support with tracking idea submissions, evaluations, and progress through development pipelines.
• Project & Financial Management:
• Support budgeting, forecasting, and financial tracking.
• Analyze program KPIs and performance metrics to ensure alignment with strategic goals.
• Provide insights through data-driven reporting and process optimization.
• Operational Excellence:
• Identify efficiencies and automation opportunities within workflows.
• Collaborate with product managers and technical leads to streamline operations.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field.
• 4–6 years of experience in program or project management within a technology or software environment.
• Strong analytical skills and comfort with financial KPIs and metrics.
• Excellent communication and organizational abilities; proactive mindset.
• Technologically versed; experience with Power BI and Power Automate is a plus.
• Ability to manage multiple projects and stakeholders in a dynamic, innovative environment.

Personal Attributes

• Proactive and detail-oriented.
• Strong problem-solving and analytical thinking.
• Comfortable working at the intersection of strategy, operations, and technology.
• Passionate about innovation and continuous improvement.

Mandatory Requirements:

Nationality or Work Authorization: Spanish or Portuguese nationality, or alternatively a permanent work permit/VISA for Spain or Portugal.