Customer operation manager (m/f/d)
Barcelona, B, ES, 08022
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Responsibility
Maximise and ensure long-term contract quality and timeliness
Timely and correct billing of all services rendered
Permanent stabilisation and optimization of the order-to-cash process
Main tasks
- Managing of the contracts in Europe
- Contract creation
- Checking and activation of contracts
- Contract maintenance (e.g. adjusting PO‘s, Responsible Employee, partnerroles, price increases,…)
- Termination of contracts (Terminations, Renewal of existing contract)
- Regional master data maintenance of debtors according to process specifications and input in the commercial system.
- Creation of invoices according to customer agreements.
- Carrying out analyses and evaluations to ensure that invoices are prepared in full.
- Processing of all commercial complaints and creation of credit notes.
- Central contact person as interface function to all input-providing / consuming business processes.
- Support for internal and external audits.
- Problem analysis (ServiceNow and SAP).
- ServiceNow and SAP- Integration tests for the area of Invoicing and Contract Management.
Qualification requirements
- Completed commercial training or proof of comparable qualification
- Communication, teamwork and documentation skills
- Accuracy and independent working style
- Understanding of process-related interrelationships and interfaces
- Knowledge and understanding of the Syntax portfolio
- Good knowledge of MS Office
- Very good knowledge of SAP ERP – primarily in the modules SD/MM/CS
- Experience in an international IT/telecommunications company is an advantage
Mandatory Requirements:
- Nationality or Work Authorization: Spanish or Portuguese nationality, or alternatively a permanent work permit/VISA for Spain or Portugal.
- Language Proficiency: Advanced level of Spanish and English (both written and spoken). Good German skills.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
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Benefits
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You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
